Our Location

304 North Cardinal St.
Dorchester Center, MA 02124

Refund and Returns Policy

Overview

Our refund and returns policy last seven days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging.

To start a return, you can contact us at Artoncraft0@gmail.com If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • If received damaged or unpacked 
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than seven days after delivery

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds

If you haven’t received a refund, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all this and still have not received your refund, don’t hesitate to contact us at Artoncraft0@gmail.com

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

No Exchange applicable

Gifts

If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: Artoncraft0@gmail.com

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at

Artoncraft0@gmail.com for questions related to refunds and returns.

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.